Terms & Conditions

Booking and deposit  

In order to confirm your booking, OportoApartments.com must receive online prepayment of a booking deposit. This booking deposit is a percentage (normally 20% or less) of the total avalue of the booking. The required prepayment amount depends on: the selected apartment, the booking deposit percentage associatd with the apartment, the number of guests and the length of your stay. This amount is shown in the price calculation and also on the online booking form. 

Please note that the booking is not confirmed until the prepayment is received; you then receive the booking confirmation by email. 

The remaining balance, along with the damage deposit, needs to be paid in cash upon arrival, unless otherwise stated. The damage deposit is refunded at your departure, after the owner or property manager has inspected the accommodation. 

Cancellation or change 

The refund conditions mentioned here apply to the deposit payment and depend on the cancellation notice given. These conditions apply to all apartments unless otherwise mentioned in the Additional Information section of the individual apartment information page 
- Notice given more than 60 days prior to arrival: 100% refund of deposit paid minus 10€ due to credit card commissions and processing fee; 
- Notice given more than 30 days and less than 61 days prior to arrival: 50% of deposit paid minus 10€ due to credit card commissions and processing fee;
- Notice given less than 31 days or no prior notice: no refund. 

Please note that all cancellations must be made in writing to the email address mentioned on the About uspage. 

To modify the number of guests: with fewer guests, the remaining balance stays the same; with more guests, you pay the required supplement on arrival, as agreed with the owner or property manager. 

To change the number of days, please contact the owner or propery manager directly. Any refunds or additional charges will affect only the remaining balance. 

Requesting an apartment change from that of your confirmed booking is considered as a de facto cancellation, and is subject to these Terms and Conditions. To change an apartment; you must make a new booking. This is regarded as a new booking and is subject to these Terms and Conditions. 

All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.

OportoApartments.com recommends that the client purchase travel insurance with cancellation cover.

Arrival procedure 

When you book an apartment, you receive the booking confirmation via email. Please print a copy of the email to bring with you; it has all the information that you need on arrival. 

If you could not provide your estimated time of arrival (ETA) when you booked, please inform the owner or property manager your ETA at least three days prior to your arrival date (all contact details are in your booking confirmation email). This helps to ensure a prompt check in. 

During your stay 

You are expected to treat your accommodation and all of its equipment with care. Any specific rules and regulations for the accommodation and its surroundings must be respected at all times. If any damage is done to the accommodation or its equipment, you must inform the owner/contact immediately, so that repairs can be dealt with as soon as possible. 


You are also expected to show consideration and respect towards your neighbours. Please be considerate of noise, particularly in the evenings and at night. 

The person making the booking (the client) is expected to ensure that all guests will behave in a suitable manner. Should that person or any guests not behave in a suitably responsible manner, the owner reserves the right to evict the client and all guests from the accommodation; thereby forfeiting the right to any compensation by the client. 


The accommodation should be cleaned prior to your arrival. On your departure, you are required take out the garbage; the accommodation should be left in a reasonable condition. The owner is entitled to charge additional fees if the accommodation is not left as such. 

Number of guests 

The client must book for the number of guests in the booking party. If this number varies during your stay, you must book for the highest number of persons that will occupy the accommodation. E.g. On booking an accommodation for four nights; If on two nights you have four persons and two nights you have three persons, you make the booking for four persons. 

Unless otherwise agreed by the owner, only the number of guests indicated by the client in the booking are authorised to use the accommodation. The number of persons who may use the accommodation must not exceed its allocated capacity, except for children under two years old. In the event of any infringement of these obligations, the owner is entitled to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client. 


Before arrival: In the event that the owner cannot provide you, the client, with the apartment that was booked, OportoApartments.com will endeavour to find you a similar accommodation, subject to availability. If no agreement can be made regarding alternative accommodation, OportoApartments.com will refund the full prepayment for the booking. OportoApartments.com is not made liable for further claims by the client. 


Neither OportoApartments.com nor the owner of the accommodation shall be made liable for any direct or indirect damages that may occur during the stay-period at the accommodation, including (but not exclusive to): injury to person or possession, losses because of fire, theft or criminal behaviour. 


In the event of any litigation concerning an accommodation booking with OportoApartments.com (QuietZone Lda), the Courts in Portugal have sole jurisdiction on such matters. Portuguese law prevalent at the time will be applied. 


OportoApartments.com provides an online booking service on behalf of accommodation owners. In this regard, OportoApartments.com is not responsible for potential delays, accidents, losses, change of schedule or rates, damages (neither for persons nor for objects), for the supplied services. OportoApartments.com and its employees therein are therefore not responsible for: Errors and omissions; Misrepresentation by third parties; Personal damage or injury while staying in an accommodation booked through OportoApartments.com; Disputes between the client and a third party; Content of external links on its website. 

The service of OportoApartments.com is limited to displaying accommodations and communication thereof, regarding making a booking, until booking confirmation is sent by email. The responsibility of OportoApartments.com is limited to the amount paid for the booking service. 

Furthermore, OportoApartments.com is not part of the rental agreement; Any complaints must be directed to the owner/contact during the stay. 

Our website 

All information and resources regarding an accommodation are supplied by the accommodation owner. Although OportoApartments.com does its very best to verify and update the information as seen on the web site www.OportoApartments.com, OportoApartments.com can not be made liable for its content. OportoApartments.com reserves the right to update information published on the site at any time including (but not exclusive to): rates, descriptions and photographs. OportoApartments.com does not guarantee condition or suitability of any product or service as advertised on its website. 

OportoApartments.com reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the OportoApartments.com service, to review these terms and conditions in case of change. By agreeing to use the OportoApartments.com service, it is inferred that any changes are accepted by all parties and that all parties comply with these changes. 

These terms and conditions do not affect your consumer statutory rights.

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